Website Help Center

Discover step-by-step tutorials and expert tips on navigating our website efficiently, from creating and updating a profile to utilizing advanced features such as accepting a quote. Please note that the features described in the videos below require a rockland.com account. Click here to register!

My Account Features

View your order history, update addresses, change your password, reorder, download CofA's, create lists, and more.

Add to Cart and Purchase

Add items to the cart, view and update the shopping cart, estimate shipping costs, and learn how to use the checkout.

Request a Quote

Learn how to easily convert your shopping cart into a formal quote.

Accept a Quote

Learn how to use the accept quote functionality to accept and pay for a quote.

Frequently Asked Questions

You can download the CoA for any product by searching the product on our website and using the 'Certificate of Analysis Lookup' found at the bottom of the product page. There you can enter the lot # and download the CoA. Alternatively, if you have a Rockland account, you can login and find CoAs for all your past orders via the 'Orders' tab on your ‘My Account’ page. A printed CoA will also included with every order.

You can download the SDS for most products by searching the product on our website and clicking the 'SDS' link found under the product images at the top of the product page. If you encounter issues when downloading the SDS or an SDS is not available online, our technical service team at tech@rockland.com is ready to assist.

To request a formal quote, simply add items to your shopping cart, select ‘Review & Quote’ on the Shopping Cart pop-up window, then select 'Quote My Cart' from the Shopping Cart page. Once the quote is generated, you can download your quote directly to your device.

For orders up to $5,000, you can easily convert your quote into an order using the Accept Quote feature. Select ‘Accept Quote’ located on the top navigation bar beside ‘My Cart’ or go to the 'Quotes' tab under ‘My Account’. You can then import your quote by entering your quote number and proceed with payment. For quotes exceeding $5,000, please email orders@rockland.com to receive an invoice.

Yes, we accept purchase orders. Please note that the first order placed with a purchase order may require advance payment.

To include a purchase order, please complete your online order and forward your order confirmation to orders@rockland.com with a PDF of your purchase order attached.

Product availability is indicated on each product page. In-stock products are typically shipped the same day for orders placed before 2:30 pm Eastern Time.

Yes, you can place an order online without an account; however, we will automatically create an account for you when you make your first purchase. If you plan to ship internationally, we recommend reviewing our list of distributors before creating an account.

We offer the following flat rate fees when purchasing on the web: $30 to U.S., $50 to Canada, and $100 internationally. In addition, a handling fee of $20 will be added to your order. If you use your own shipping account, only the handling fee will be applied.

We recommend first reviewing our list of international distributors to determine the most efficient shipping option. International shipping on web orders can be accommodated; however, additional fees and/or requirements will apply. Please reach out to orders@rockland.com for more information.

Bulk orders, special fills, and custom services are not available for online ordering.

Please refer to our 'Terms and Conditions' for detailed information on our return policy.

Any questions?

Let us know and we'll be happy to help you out.